Luxury game lodge in the Eastern Cape

The ultimate in African Safari

Luscious awe inspiring bush, grasslands and the formidable Big Five.

The Beach Hotel

Situated on the Port Elizabeth beachfront, the 4 star Beach Hotel offers luxury beachfront accommodation in its 58 spacious, en-suite bedrooms with all modern amenities, a stunning pool deck and 3 superb restaurants.

The Sands @ St Francis

The Sands @ St Francis Bay is a splendid luxurious 5 star African Beach House nestled in the picturesque seaside village of St Francis Bay.

Hacklewood Hill Country House

Hacklewood Hill Country House is a luxurious 5 star hotel situated in Walmer, Port Elizabeth.

Pumba Private Game Reserve and Spa

Discover wildest Africa in true luxury at Pumba Private Game Reserve and Spa in the malaria free Eastern Cape, South Africa. Pumba Private Game Reserve & Spa is a Big 5 game reserve. View the famous Big 5 (lions, leopards, buffalos, rhinos and elephants) on safari or the vast array of more than 250 species of bird.

Rates, Terms & Conditions

Rates are:

  • Are quoted, invoiced and payable in ZAR.
  • Are quoted per person, per night
  • Include all meals, 2 game drives, selected local beverages and 14% VAT.
  • The PE Hotel Group reserves the right to amend the quoted rates should there be any change in the percentage rate of vat or other statutory levy of tax payable by the PE Hotel Group. 

Children Policy

  • Children under 8 years by prior arrangement.
  • For their own safety, children under the age of 8 years are not permitted to go on normal big 5 game drives.
  • Babysitting facilities are available by prior arrangement at a cost of R75 per hour.
  • Special game drives can be arranged for families with children younger than 8 years. There is a surcharge of R700.00 for a private game drive vehicle.
  • When sharing with two full paying adults, children under the age of 3 years are accommodated complimentary in either a cot or a stretcher bed.
  • When sharing with two full paying adults, children over the age of 3 years are charged the applicable child / 3rd person sharing rate.

Tour Guide Policy

Bona Fide Tour Leader accommodation is based on the following terms:

  • R870 per driver / guide – 1 room available

Check-In and Check-Out Times

  • Check-In time: 14h00
  • Check-Out time: 11h00

Deposit / Payment Policy

Direct Guests:

  • A 50% deposit is payable within 7 days of making the reservation to guarantee or confirm the reservation
  • If the 50% deposit is not received by the hotel, the reservation will be cancelled
  • The balance is payable 30 days prior to arrival
  • If the reservation is made less than 30 days prior to arrival, 100% payment is payable within 2 days of making the reservation to guarantee or confirm the reservation

Peak Season (21 Dec – 10 Jan)

A 100% deposit is payable within 72 hours of making the reservation to guarantee or confirm the reservation

Account Holder (Tour Operator / Corporate)

  • A voucher must be received by the hotel within 7 days of making the reservation to guarantee or confirm the reservation.
  • Full pre-payment is required 30 days prior to arrival or as per GM’s discretion.
  • If the payment is not received by the hotel, the reservation will be cancelled without notification.
  • If the reservation is made less than 30 days prior to arrival, 100% payment is payable within 2 days of making the reservation to guarantee or confirm the reservation
  • All payments must be made in the applicable currency to the hotel.
  • Kindly consider currency fluctuations when transmitting by bank draft.

Non-Account Holder (Tour Operator / Corporate)

  • A voucher must be received by the hotel within 7 days of making the reservation to guarantee or confirm the reservation.
  • Full pre-payment is required 30 days prior to arrival.
  • If the payment is not received by the hotel, the reservation will be cancelled without notification.
  • If the reservation is made less than 30 days prior to arrival, 100% payment is payable within 2 days of making the reservation to guarantee or confirm the reservation
  • All payments must be made in the applicable currency to the hotel.
  • Kindly consider currency fluctuations when transmitting by bank draft.

Groups

A reservation will be considered a group when a minimum number of rooms are booked as follows:

  • The Beach Hotel & Pumba Private Game Reserve – Minimum of 10 rooms
  • Hacklewood Hill Country House – Minimum of 6 rooms
  • The Sands @ St Francis – Minimum of 4 rooms
  • A 10% non-refundable deposit is due within 7 days of making the reservation to guarantee or confirm the reservation.
  • The balance payment is due 60 days prior to arrival.
  • The hotel requires a final rooming list and estimated time of arrival, 30 days prior to the group’s arrival.

Cancellation Policy

  • 25% cancellation fee is payable if reservation is cancelled less than 30 days prior to arrival
  • 50% cancellation fee is payable if reservation is cancelled less than 15 days prior to arrival
  • 100% cancellation fee is payable if reservation is cancelled less than 7 days prior to arrival

Groups

  • A 10% cancellation fee will apply to all group reservations cancelled
  • 100% cancellation fee will apply if a reservation is cancelled less than 60 days prior to arrival

Peak Season (21 Dec – 10 Jan)

  • 50% cancellation fee is payable if reservation is cancelled less than 60 days prior to arrival
  • 100% cancellation fee is payable if reservation is cancelled less than 30 days prior to arrival

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